Tenancy Operations Manager - Cambridge

<h2>Tenancy Operations Manager - Cambridge </h2><p ><strong >Tenancy Operations Manager </strong> </p><p >We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team.  This is a new, additional post within the team. </p><p >In this exciting role you will be responsible for: </p><ul><li >Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programme </li><li >Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge </li><li >Direct line management of officers within our Tenancy Management team </li><li >Project Management </li> </ul><p >Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management.  You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles.  If this sounds like you, we will welcome your application. </p><p ><strong >Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. </strong> </p><p ><strong >An Enhanced DBS check is required for this post. </strong> </p><p ><a ><strong >What we can offer </strong> </a><strong >: </strong> </p><ul><li >A variety of learning and development opportunities via a range of sources and methods </li><li >Access to the highly valued <a >Local Government Pension Scheme </a> (LGPS) </li><li >Additional Voluntary Contribution (Shared AVC) Scheme </li><li >Agile and Flexible working </li><li >Annual leave purchasing scheme </li><li >Annually negotiated pay and award progression </li><li >Confidential advice and support via an Employee Assistance Programme </li><li >Cycle to Work Scheme </li><li >Family friendly policies </li><li >Flexible Bank Holidays </li><li >Free swimming at CCC swimming pools </li><li >Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time) </li><li >Gym Membership salary sacrifice scheme </li><li >Home & Electronics salary sacrifice scheme </li><li >Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more </li><li >Professional Membership Fees paid for, dependent on role </li><li >Relocation Assistance may be payable in approved cases </li><li >Staff reward and recognition framework- including annual staff awards ceremony </li><li >Subsidy for public transport </li><li >Your Care dynamic wellbeing platform </li> </ul><p ><strong >Hours: </strong><strong >This is a full-time role, for 37 hours per week. </strong> </p><p ><strong >Working Pattern: Monday-Friday </strong> </p><p ><strong >Contract: Permanent </strong> </p><p ><strong >Salary </strong><strong >: </strong>£47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time. </p><p ><strong >Location: </strong>This is flexible – working in Cambridge on site or at one of our offices or working from home.  You will be able to balance your work location accordingly. </p><p ><strong >More Information:         </strong> </p><p >Please go to where you can view all our pages, including, <a >Staff Pay and Benefits </a>, <a >Working for the Council </a>, our <a >Values & Behaviours </a>, <a >Equality & Diversity in Recruitment </a> or <a >Our People & Culture Strategy </a>. </p><p >If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead on or . </p><p >Closing date: 10 May 2026 </p><p >Interview dates: 22 & 29 May 2026 </p><p >Assessment for second stage: 5 June 2026 </p><p ><strong >Application Process: </strong>                        </p><p >To be considered for this role, please visit for ‘Our Vacancies’.  You can follow the on-screen instructions to ‘Apply Online’ and submit an application. </p><p ><em>Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.  </em> </p>