Customer Service Advisor

Training Account Manager 

Office-based - MansfieldFull time, Monday-Friday

Temporary to Permanent Opportunity

SF Partners are looking for a proactive Administrator who loves to offer great customer service, this is essentially an Account Manager position who doesn't just manage accounts - they add value. Someone who spots opportunities others miss, cares deeply about detail, and takes pride in building long-term customer relationships.

This is an office-based role for a commercially minded individual who enjoys balancing relationship management with business growth, and who understands that the small details make a big difference.

You'll sit at the heart of our customer relationships, responsible for nurturing existing accounts while identifying new opportunities to grow them. You'll work closely with internal teams to ensure accuracy, consistency and excellent service at every touchpoint. Key responsibilities include:

• Managing and developing a portfolio of customer accounts
• Identifying upsell, cross-sell and new business opportunities
• Preparing accurate quotations, proposals and follow-ups
• Maintaining detailed and up-to-date CRM records
• Liaising with internal teams to ensure fulfilment is seamless
• Proactively adding value for customers through insight, ideas and solutions
• Ensuring all communications, pricing and documentation are precise and professiona...