Customer Service Advisor - Financial Services

Customer Service Advisor - Financial Services | City of London

Salary: £16.00 per hourHours: 2pm - 11pm | Hybrid - 3 days office, 2 days homeLocation: City of London - Amazing office with free breakfast and lunch.

Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.

We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one.

What you'll be doing

• Handling inbound calls from customers about accounts, payments and transactions
• Resolving queries first time where possible, and escalating appropriately where not
• Accurately recording customer information and case notes on internal systems
• Investigating issues and following them through to resolution
• Identifying and supporting customers in vulnerable circumstances in line with company policy
• Working to internal procedures and regulatory standards on every interaction

What you'll need

• Customer service or contact centre experi...