Restaurant Floor Manager

FLOOR MANAGER<br><br>For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.<br>Gaia is an award-winning Mediterranean dining destination, renowned for its elegant atmosphere, impeccable service, and refined cuisine. We are now looking for a passionate and experienced Floor Manager to join our team in London and play a key role in delivering unforgettable guest experiences.<br>Location: 50 Dover Street, London, W1S 4NY<br>Salary: £50,400 + tips + tronc surplus<br>As Floor Manager, you will:<br>Lead and inspire the front of house team (waiters, commis waiters, runners) to deliver exceptional guest service in line with Gaia standards.<br>Oversee daily service operations, ensuring smooth, efficient, and professional delivery at all times.<br>Act as a key point of contact for guests, creating memorable interactions and ensuring their needs are anticipated and exceeded.<br>Support with staff training, development, and motivation, ensuring high performance across the team.<br>Step in to run a section as Head Waiter when required, leading by example.<br>Take ownership of service preparation, briefings, and handovers, ensuring standards are consistently met.<br>Maintain accurate records of guest preferences, service reports, and rota scheduling.<br>Play an active role in weekly management meetings, training initiatives, and continuous improvement.<br>To succeed as a Floor Manager, youll need to be:<br>Experienced in a high-end, fast-paced restaurant environment.<br>A natural leader with excellent communication and people management skills.<br>Detail-oriented, with a passion for hospitality and delivering flawless service.<br>Confident in handling guest feedback and resolving issues with professionalism.<br>Flexible, hands-on, and willing to cover different roles as business needs require.<br>Why join Gaia?<br>At Gaia, youll be part of a world-class hospitality brand with a reputation for excellence. Joining us as Floor Manager means youll benefit from:<br>A competitive salary and service charge.<br>Ongoing training and career development opportunities.<br>A supportive and dynamic team culture.<br>The opportunity to be part of one of Londons most exciting dining destinations. xwzovoh <br>If youre passionate about creating extraordinary dining experiences and want to take the next step in your career, apply now to become our next Floor Manager and join the Gaia family.