Income / Rent Recovery Officer

<p>A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.</p><br>Increase your chances of an interview by reading the following overview of this role before making an application.<br><p>They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Lead on rent accounts and be the point of contact for tenants for queries</li><li>Maximise income recovery through intervention</li><li>Follow landlord approved escalation processes and procedures</li><li>Hit personal and team KPI’s and help with the take-up of Universal Credit</li></ul><p> </p><p><strong>Requirements:</strong></p><ul><li>Knowledge of income management and relevant housing legislation</li><li>Understanding of xwzovoh welfare benefits and use of financial records and IT systems</li><li>Strong customer service and working well in a team environment</li><li>Ability to communicate effectively with both internal and external stakeholders</li></ul><p> </p><p>If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.</p>