Field Communications Engineer

<p><strong>Location: Quinton, Birmingham </strong></p><p><strong>Salary: £32,000 - £42,000 </strong></p><p>As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.</p><p><strong>Responsibilities: </strong></p><ul><li>Installation and support of telecoms and IT/datacoms systems</li><li>Using Supplier Portals to manage systems and faults.</li><li>Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.</li><li>Undertaking surveys and support for technical installation projects.</li><li>Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.</li><li>Produce detailed technical documentation on system installation and support procedures.</li><li>Providing customer training</li><li>Working closely with the service delivery and project teams.</li></ul><p><br><br>Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.<br></p><p><strong>Skills Required: </strong></p><ul><li>Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.</li><li>Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.</li><li>Minimum of 2 years IT or Telecoms support experience.</li><li>Strong interpersonal and communications skills, on the phone, in person and electronically.</li><li>Excellent problem-solving, attention to detail and analytical skills.</li><li>Experience in high-volume, fast-paced environments requiring teamwork and flexibility.</li><li>Knowledge of structured cabling - CAT5/6</li><li>Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.</li><li>Full UK driving license.</li></ul><p><strong>Benefits: </strong></p><ul><li>21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years</li><li>Birthday Day Off</li><li>Buy Holiday Scheme</li><li>Company Car </li><li>Career Development and Progression Opportunities</li><li>Employee Assistance Programme</li><li>Enhanced Company Sick Pay</li><li>Discounted Retail Vouchers</li><li>Reduced Gym Membership</li><li>Annual Salary Review</li><li>SCG Mobile Benefit</li><li>Employee Referral Bonus</li><li>Pension Scheme</li><li>Free On-Site Parking</li><li>Charity Events</li></ul><p><br></p><p><strong>SCG is proud to be an equal opportunities employer.</strong></p><p> We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.</p><p>We are committed to supporting applicants with disabilities. xwzovoh We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.</p>