Customer Service Agent (Technical Support)

This is an excellent opportunity for an individual to join a flourishing Engineering & Installation company -one of the largest and most modern in Ireland.<br><br>Do not wait to apply after reading this description a high application volume is expected for this opportunity.<br><br>It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation.<br><br>The company is looking to recruit a Customer Service Specialist.<br><br>The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.<br><br>Office is based in Cookstown<br>- Permanent role<br>- Monday<br>- Friday role (37 hour week).<br><br>Salary Fully Negotiable + Additional Fantastic Benefits and Perks & Progression Opportunities Key Responsibilities Provides expert advice and support on roof window products, both before and after installation.<br><br>This customer-facing role involves handling technical queries, resolving issues, and ensuring a high standard of customer satisfaction.<br><br>Respond to customer queries via phone, email, and other channels with clear, accurate technical guidance.<br><br>Support customers with product selection, specifications, and installation planning, including advice on regulations and best practice.<br><br>Troubleshoot post-installation issues such as faults, installation errors, and warranty claims, escalating or arranging site visits where needed.<br><br>Build strong customer relationships and manage expectations throughout the support process.<br><br>Accurately diagnose and resolve technical issues, escalating more complex cases when required.<br><br>Maintain up-to-date knowledge of products, installation methods, and technical developments.<br><br>Undertake additional duties as required in line with business needs.<br><br>What We're Looking For Experience in a similar role Strong communication skills with the ability to explain technical information simply.<br><br>Proven problem-solving and troubleshooting ability.<br><br>Ability to work both independently and within a team.<br><br>Experience using CRM systems.<br><br>Good organisation and time management skills.<br><br>A strong focus on delivering excellent customer service. xwzovoh <br><br>For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.<br><br>Skills: Customer Support Customer Service Advisor Engineering Agent Representative Technical Support Benefits: fantastic benefits package<br>TPBN1_NI