Product Support & Sales Administrator

Brook Street Recruitment is partnering with a leading manufacturer to recruit an experienced Product Support & Sales Administrator.<br><br>Do you have the right skills and experience for this role Read on to find out, and make your application.<br><br>This is an ideal opportunity for someone with a background in engineering, manufacturing, or parts environments who enjoys combining technical knowledge with customer support.<br><br>The Role Reporting to the Operations team, you will play a key role in supporting customers and internal teams with technical product expertise and parts knowledge.<br><br>Technical Product Support: Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories Parts & Sales Administration: Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales Customer Interaction: Deliver professional support to customers across the UK & Ireland via phone and email Fault Finding & Troubleshooting: Diagnose issues, recommend solutions, and identify correct replacement parts Cross-Team Collaboration: Work closely with engineering, sales, and operations teams to ensure efficient service delivery Product Knowledge: Maintain up-to-date understanding of product ranges, components, and industry developments Criteria The client is keen to speak with candidates who bring hands-on product and parts experience: Industry Experience: Background in manufacturing, engineering, plant equipment, small engines, or similar technical products Parts Knowledge: Experience working with components, spares, or technical product catalogues is highly desirable Systems & Admin Skills: Confident using CRM systems and Microsoft Office Technical Mindset: Ability to understand mechanical or electrical products and solve problems logically Communication Skills: Clear and professional when dealing with both customers and internal teams Organised & Detail-Focused: Able to manage multiple enquiries and orders accurately Why Join? Manufacturing-Led Business: Be part of a company that designs and builds its own products Technical, Hands-On Role: A position that values your engineering and product knowledge Growth Opportunity: Join a business that is expanding, with real scope for progression Supportive Team Environment: Work alongside experienced technical and operational colleagues Package & Benefits Salary up to £32,000 (depending on experience) Private Health Insurance Early finish every Friday Retail discount scheme Hours: Monday<br>- Thursday: 7:15am<br>- 4:30pm Friday: 7:15am<br>- 3:15pm To apply, please submit your CV via the link or contact Colleen Farquharson at Brook Street Recruitment. xwzovoh <br><br>Brook Street NMR is acting as an Employment Agency in relation to this vacancy.<br><br>Skills: Product Support Sales Support Parts Communication Administration<br>TPBN1_NI