Technical Operations Manager - SPFYJP

<p><strong>Job Title:</strong> Technical Operations Manager </p><p><strong>Location:</strong> EMEA (Stockholm / London preferred) Flexible / Remote</p><p><strong>The Role</strong> We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems. </p><p><strong>What You'll Do</strong></p><ul><li><p>Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.</p></li><li><p>Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.</p></li><li><p>Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.</p></li><li><p>Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.</p></li><li><p>Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.</p></li></ul><p><strong>What You Bring</strong></p><ul><li><p>A strong background in Technical Support, Product Operations, or FinOps-preferably within a fast-paced tech, creator economy, or fintech environment.</p></li><li><p>High proficiency in ticketing systems and managing technical escalations.</p></li><li><p>Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.</p></li><li><p>Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.</p></li><li><p>Strong written and verbal English communication skills.</p></li><li><p><em>Bonus:</em> Experience with payment systems, tax compliance (KYC), or global creator monetization platforms.</p></li></ul><p>Randstad Technologies is acting as an Employment Business in relation to this vacancy.</p><img src="https://www.jobg8.com/Tracking.aspx?VZ6agKFPodtFj%2b0qAfq4c2vjkXS1G9hDl" width="0" height="0" />