Duty Careline Officer (Temp: London)

Pertemps Network Group are delighted to be assisting a <strong>Duty Careline Officer</strong> to join a <strong>reputable housing provider</strong> delivering a vital emergency response service to <strong>vulnerable residents</strong>.<strong>Pay Rates:</strong><strong>Office Hours:</strong> £21.50 PAYE £27.48 Umbrella<strong>Out of Hours:</strong> £25.29 PAYE £32.27 Umbrella<strong>Contract:</strong> Temporary<strong>Working Pattern:</strong> Full-time Shift-Based (Including Out of Hours) This role sits within a <strong>24/7 Careline service</strong>, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to<strong> alarm activations, emergency calls, and urgent housing-related situations,</strong> offering both practical and emotional support where required.<strong>Key Responsibilities</strong><ul><li>Respond to emergency telephone and alarm calls promptly and professionally</li><li>Assess urgency levels and coordinate appropriate responses</li><li>Visit service users when required to provide practical and emotional support</li><li>Liaise with emergency services, next of kin, and external agencies</li><li>Maintain accurate records of all calls and actions using computer systems</li><li>Install telecare alarms and associated equipment</li><li>Respond to housing and repair emergencies for sheltered housing residents</li><li>Handle out-of-hours emergency housing enquiries, including homelessness calls</li><li>Contact keyholders and relevant parties during emergency situations</li><li>Support vulnerable residents and ensure their wellbeing during incidents</li></ul><strong>Working Pattern</strong><ul><li>Monday to Friday during core operational hours</li><li>Required to work <strong>out-of-hours shifts</strong> as part of rota</li><li>Must be available to work <strong>4 out of 8 Bank Holidays</strong></li><li>Work in line with European Working Time Directives</li></ul><strong>Essential Requirements To be considered for this role, candidates must have:</strong><ul><li><strong>Enhanced DBS (or willingness to obtain)</strong></li><li>Experience in emergency response, careline, housing, or customer service environments</li><li>Strong decision-making skills under pressure</li><li>Excellent communication and listening skills</li><li>Ability to assess emergency situations quickly and calmly</li><li>Experience using IT systems to log calls and maintain records</li><li>Full UK Driving Licence (required for emergency visits)</li><li>Ability to work independently and within a team</li><li>Commitment to safeguarding vulnerable residents</li></ul><strong>Desirable Experience</strong><ul><li>Experience within <strong>Careline, Telecare, Housing, or Emergency Services</strong></li><li>Knowledge of sheltered housing or social housing services</li><li>Experience installing telecare equipment</li><li>Experience handling homelessness or emergency housing enquiries</li></ul><strong>Why Apply?</strong><ul><li>Join a <strong>well-established organisation</strong> providing essential services to vulnerable communities</li><li>Competitive enhanced out-of-hours pay rates</li><li>Opportunity to gain valuable emergency response and housing experience</li><li>Be part of a dedicated team delivering life-critical support services</li></ul>If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.<strong>Apply today</strong> to be considered.<img src="https://www.jobg8.com/Tracking.aspx?RINZcmghf3cAKy6Tk%2ftsHct34lXhkD5tx" width="0" height="0" />