2nd Line Support Engineer

<p><strong>2nd Line Support Engineer</strong></p><p>Billericay Hybrid working, 4 days in office and 1 at home</p><p>Hours: 8-5 or 9-6, rota or preference is fine.</p><p>A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.</p><p><strong>The Role</strong></p><ul><li>With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.</li></ul><p><strong>You will be expected to:</strong></p><ul><li>Take ownership of incidents and service requests, ensuring timely resolution</li><li>Build hardware - laptops, tablets, phones, using Intune and Powershell.</li><li>Support device management and application deployment using Intune</li><li>Manage user accounts, permissions, onboarding, and offboarding</li><li>Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.</li><li>Troubleshooting SQL based applications and API's.</li><li>Policy and App deployment.</li><li>Contribute to the IT knowledge base and share best practices</li><li>Assist with the adoption and support of new technologies</li></ul><p><strong>About You</strong></p><ul><li>Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem.</li></ul><p><strong>Essential:</strong></p><ul><li>Strong troubleshooting skills with Windows operating systems</li><li>Confident communicator across phone, email, and face-to-face</li><li>Customer-focused, adaptable, and comfortable working in a fast-changing setting</li><li>Able to prioritise and manage multiple tasks</li><li>Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune</li><li>Understanding of ITIL or similar IT Service Management frameworks</li></ul><p>Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who'd like to take on a little more.</p><p>Please apply today for immediate CV review.</p><p>Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.</p><img src="https://www.jobg8.com/Tracking.aspx?p4QwZ6nBSKmvGWgH8bKlGrKuDke%2fJp%2bae" width="0" height="0" />