Network Support Engineer

Role: Network Support Engineer (2nd Line) Location: London (Hybrid working) Salary: Up to £45,000 + 20% bonus Benefits: Share plan, private healthcare, pension, 25 days leave + more Our client, a leading provider of digital infrastructure and managed services, is hiring a Network Support Engineer (2nd Line) to support and enhance its growing network environment. This role offers the opportunity to work across a large-scale network, supporting its day-to-day performance while contributing to ongoing improvements and innovation. What you’ll do Support, maintain, and upgrade network infrastructure Manage and implement network changes with minimal disruption Monitor network performance and respond to incidents Maintain accurate and detailed technical documentation Contribute to the development of technical procedures and knowledge base Resolve incidents, service requests, and escalations within agreed SLAs Collaborate with internal teams and stakeholders to deliver high-quality service Support out-of-hours work where required (planned and reactive) You’ll work closely with network engineers, internal teams, and customers to ensure a reliable and high-performing network service. What we’re looking for 2+ years’ experience in a service desk, ISP, MSP, or SME environment Strong hands-on experience with network monitoring and diagnostics tools Solid understanding of routing, switching, and wireless technologies Knowledge of OSI/TCP-IP models and MPLS/VPLS environments Experience with Juniper or Cisco routing, switching, and security platforms The ideal candidate will bring strong troubleshooting skills, excellent organisation, and a proactive approach to problem-solving in a fast-paced environment. Desirable experience Certifications such as CCNA, JNCIA-Junos, or equivalent Exposure to BGP, MPLS, VPLS, and dual-stack environments Familiarity with network security technologies ITIL Foundation or similar Experience with CRM/ERP systems (e.g. Salesforce, Oracle) Degree or equivalent practical experience Why join? Hybrid working model with flexibility Competitive salary with up to 20% bonus Opportunity to work on large-scale, modern network infrastructure Strong focus on learning, development, and career progression Comprehensive benefits package supporting wellbeing and financial security  Apply now to build your career in a high-performing network engineering team