Pensions Customer Administrator - Call centre role

Pensions Customer Administrator - Call centre role (Band 3)

Service Area

NHS Pensions Services - Inbound calls

Location

Newcastle (Hybrid Working) - MUST BE LOCATED WITHIN 40 MILES OF NEWCASTLE

In person assessment on 11th September - MUST BE AVAILABLE ON THIS DATE

Recruitment Information

• Pay: 13.17 per hour
• Hours: 37.5 hours per week, Monday to Friday between 8:00am and 6:00pm
• Band: Band 3 - Pay Step Point 1
• Contract: Hybrid working, with regular office attendance required 2+ times a month expectation
• Training & Equipment: Full IT equipment package and comprehensive training will be provided.

About the Role

As a Pensions Customer Administrator, you will play a vital role in delivering an outstanding customer experience for NHS Pension Scheme members, employers and stakeholders. Working as part of a collaborative team, you will manage customer enquiries and pension casework across multiple service areas while ensuring accuracy, efficiency and compliance with NHSBSA policies and procedures.

This is a varied and rewarding role requiring excellent communication skills, strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. You will...