Membership Administrator

Membership Administrator

Remote £14.80ph Temporary Contract: 3-4 Weeks Initially (Potential Extension) 7-Hour Working Day | Core Hours 10am-4pm Start Date: Monday 24 August

We're looking for a Membership Administrator to provide vital support to a busy membership team during a period of absence. This is a fantastic opportunity to join an organisation making a real difference within the charity and not-for-profit sector.

What You'll Be Doing

• Providing first-line support to members via shared inboxes
• Responding to enquiries professionally and efficiently
• Triaging communications and directing requests appropriately
• Maintaining accurate membership records within the CRM system (full training provided)
• Supporting member onboarding and managing user access to member-facing platforms
• Identifying and escalating system or account issues where required
• Carrying out data cleansing and record maintenance activities
• Assisting with research and administrative projects to support membership services

What We're Looking For

• Previous administration or customer service experience
• Excellent communication and interpersonal skills
• Strong attention to detail ...