IT Support Engineer Apprentice

Do you enjoy building PCs, experimenting with software, learning about networking, cloud technologies, or cyber security?

We’re looking for an ambitious IT Support Engineer Apprenticeto join our growing team, gain hands-on experience working alongside our experienced engineers and build the foundations for a successful career in IT.

Bubble IT is a trusted managed IT services provider supporting organisations across the UK with IT support, cyber security and cloud solutions. As a growing, family-run business, we’re passionate about providing expert support and building long-term relationships with our customers.

What you’ll be doing:

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical support. Your responsibilities will include:

• Providing high-quality technical support via phone, email and ticketing systems

• Logging and managing IT support requests

• Troubleshooting software, hardware and connectivity issues

• Supporting the resolution of 1st and 2nd line technical issues

• Meeting key performance targets and service standards

• Contributing to process and technical improvements

• Work closely with colleagues to deliver excellent customer service