Overview The Customer Success Operations Administrator is focused on executing repeatable processes to deliver great customer experience, engagement and retention. Main Duties and Responsibilities

Execute Customer Success operations processes to improve the customer journey post-sale until renewal.
Automate workflows for CS and our off-shore team.
Drive data-backed decision-making by tracking metrics
Analyse customer data to identify trends and opportunities for improvement.
Improve reporting to help CS address the at-risk customers.
Facilitate cross-functional collaboration within the CS Team
Stay aligned with Research, Product, and Sales Operations.
KPIs – customers are able to access their products within 1 working day; assist and ensure our off-shore team’s performance is 100% accurate (cases closed, enablement activities, emails sent, etc.).

Why you should apply

A natural people person who enjoys helping others

Curious

Highly organi...

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