Customer Service Advisor

Customer Service Advisor We are looking for Customer Service Advisors to join the Children's Team within Lincolnshire County Council's Customer Service Centre.

Customer Service Advisor This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children.

Customer Service Advisor As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value.

The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential.

About the RoleCustomer Service Advisor

The nature of the calls you receive can be c...