LR
Posted 6 days ago
Contact Centre Resource Planning & Scheduling Analyst
Longreach Recruitment
📍 London, GB
Full-time
Job description
Resource Planning & Scheduling Analyst
Derbyshire| Full time Onsite (Mon
Fri)
£34,000£36,000 + Package
Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans ? If so, this is a first-class opportunity to join an established Resource Planning team.
The role is fully onsite (Mon
Fri) and provides a competitive base salary and broad benefits package of £34000 - £36000 (depending on experience).
What Youll Do
Own and manage the short-term resource planning cycle (> 8 weeks) Verify the demand forecast prior to creating a rolling schedule pattern that youll optimise regularly to cater for local changes, events and alterations in expected demand Effectively manage off-line activities to ensure optimal resource availability Analysis performance trends to adjust forecast accuracy and schedule optimisation Optimise and improve the use of the WFM platform Spot trends and risks to improve future planning. Influence stakeholders in best practice planning processes What Were Looking For
Experience within a contact centre Resource Planning or Workforce Planning team Strong knowledge of creating, releasing and optimising staff schedules Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria) Competent Excel & analytical skills Proactive relationship building and stakeholder engagement abilities A proactive mindset with a focus on continuous improvement. What Youll Get
Competitive salary Broad Benefits Programme Superb coaching, mentoring and support Onsite Parking Ready to apply or learn more ? Please apply as directed TPBN1_UKTJ
Derbyshire| Full time Onsite (Mon
Fri)
£34,000£36,000 + Package
Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans ? If so, this is a first-class opportunity to join an established Resource Planning team.
The role is fully onsite (Mon
Fri) and provides a competitive base salary and broad benefits package of £34000 - £36000 (depending on experience).
What Youll Do
Own and manage the short-term resource planning cycle (> 8 weeks) Verify the demand forecast prior to creating a rolling schedule pattern that youll optimise regularly to cater for local changes, events and alterations in expected demand Effectively manage off-line activities to ensure optimal resource availability Analysis performance trends to adjust forecast accuracy and schedule optimisation Optimise and improve the use of the WFM platform Spot trends and risks to improve future planning. Influence stakeholders in best practice planning processes What Were Looking For
Experience within a contact centre Resource Planning or Workforce Planning team Strong knowledge of creating, releasing and optimising staff schedules Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria) Competent Excel & analytical skills Proactive relationship building and stakeholder engagement abilities A proactive mindset with a focus on continuous improvement. What Youll Get
Competitive salary Broad Benefits Programme Superb coaching, mentoring and support Onsite Parking Ready to apply or learn more ? Please apply as directed TPBN1_UKTJ