HG
Posted 2 days ago
Client Services Manager
Home Group Limited
📍 Birmingham, GB
💷 £29,000/annumFull-time
Job description
About the role
Salary £29,000per annum plus 34 days leave, rising to 39 andgreat benefits including Health cash plan
Home, a place where you belong
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, and stay close to customers and what matters to them, balancing performance with compassion. If youre ready to grow as a leader without stepping away from the frontline, this role is for you!
What youll do
Lead and coach teams to deliver safe, high quality, person-centred services.
Stay close to customers to make sure support reflects their needs and goals.
Manage performance, quality, safeguarding, and compliance across services.
Use data and insight to spot risks early and improve outcomes.
Oversee budgets, staffing, and resources to keep services sustainable.
Why join us
Youll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when youre ready. Youll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UKs Great Places to Work! We can't offer a CoS for this role.
You have
Experience working in housing, care, or support services.
Strong coaching skills and enjoy developing others.
Experience managing quality, performance, and compliance.
Confidence handling safeguarding and risk in complex services.
A customer focused approach and lead with empathy and fairness.
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Permanent, full time (37.5 hpw)
You'll work Monday - Friday 9am - 5pm (with some flexibility)
Serviced based at our office in Tyne dock
You need an Enhanced with barring list
You need to be able to drive and have access to your own vehicle insured for business purposes
Whats in it for you?
2 paid volunteering days each year
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Career path with development and excellent training package.
Finally
For reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
Salary £29,000per annum plus 34 days leave, rising to 39 andgreat benefits including Health cash plan
Home, a place where you belong
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, and stay close to customers and what matters to them, balancing performance with compassion. If youre ready to grow as a leader without stepping away from the frontline, this role is for you!
What youll do
Lead and coach teams to deliver safe, high quality, person-centred services.
Stay close to customers to make sure support reflects their needs and goals.
Manage performance, quality, safeguarding, and compliance across services.
Use data and insight to spot risks early and improve outcomes.
Oversee budgets, staffing, and resources to keep services sustainable.
Why join us
Youll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when youre ready. Youll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UKs Great Places to Work! We can't offer a CoS for this role.
You have
Experience working in housing, care, or support services.
Strong coaching skills and enjoy developing others.
Experience managing quality, performance, and compliance.
Confidence handling safeguarding and risk in complex services.
A customer focused approach and lead with empathy and fairness.
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Permanent, full time (37.5 hpw)
You'll work Monday - Friday 9am - 5pm (with some flexibility)
Serviced based at our office in Tyne dock
You need an Enhanced with barring list
You need to be able to drive and have access to your own vehicle insured for business purposes
Whats in it for you?
2 paid volunteering days each year
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Career path with development and excellent training package.
Finally
For reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
JBRP1_UKTJ