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Posted 2 days ago
Service Lead - Bicycle Shop: Customer Experience & Growth
trekbikes
📍 City of Edinburgh, GB
Management & Operations, Sales
Job description
TreK Bikes in Edinburgh is seeking a Service Lead to shape the service experience in-store. You will be the main contact for customers needing support, delivering warmth, clarity and confidence at every interaction.
As operational lead for the store's Service Centre, you will manage workflow, staff, and performance, ensuring bikes are built and delivered with care while maintaining an organised, welcoming workshop environment.
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