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What we are looking for – Why you?
You should be a dynamic, enthusiastic individual who is passionate about logistics and has a great manner with people – whether the going is smooth or tough.
You will work as part of our operations team, ensuring that bookings are allocated in good time – same day and future days where appropriate – and the efficiency and productivity of our driver network are optimised.
Key Responsibilities
Preparation and implementation of booking allocation
Taking and processing bookings from all channels, from initial enquiry through completion
Communicating with customers and drivers, including reviewing and responding to their enquiries
Troubleshooting ad hoc booking issues, proactively where possible
Monitoring and reporting performance, issues and trends
Liasing with colleagues and drivers to optimise operations and the general running of the business
Represent greentomatocars in a professional manner at all times Qualifications/Key Skills
Experience with a high-volume, London-based private hire or taxi operator (or comparable industry experience)
Coordinating and / or controlling busy day-shift or night-shift operations
Strong interpersonal / relationship-building skills
Confidence in dealing with all stakeholders within the business’ operational sphere
Excellent communication skills
Computer literate – experience of Echo operating system a bonus but not essential
Strong attention to detail, as will be taking and processing bookings as well as coordinating / controllingThis role is office based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 4-on 4-off or equivalent, or a weekly shift for an outstanding candidate. Salary guide
£35,000 per annum + Bonus
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