IT Service Desk Pro: Quick Support & Problem Solver

SARIA Food & Pharma is seeking a proactive IT Service Specialist to provide first‑line support across the business from Swansea. You will respond to requests via portal, email, phone or chat, diagnose issues and escalate where needed, ensuring timely resolutions and accurate records.

Ideal candidates have entry‑level service desk experience, solid hardware/software knowledge, strong communication skills, and a customer‑focused mindset. Certification such as M365 or CCNA is a plus.