Client Relationship Manager

Client Relationship Manager (BBBH441431) Bishopton, Scotland

Salary: GBP30000 - GBP34000 per annum

Key Responsibilities

• Create high level client relationships with all levels of management across all business areas.
• Manage the strategic relationship with all partners, including technology providers, internal departments and vendors.
• Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
• Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
• Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team.
• You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviourstandards
• Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a ‘win-win’situation.
• Responsible for achieving and meeting SLA’s and KPI’s as agreed with client through effective management of team and issueresolution

Experience, Behaviors and Competencies

• Proven experience of managing a team through effective coaching, people management and leadership.
• Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these.
• Experience managing senior stakeholders through various communication methods.
• Ability to negotiate with and influence key decision makers.
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent.
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights.
• Target driven and results focused.
• Experience of managing complex situations through to resolution.
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking.
• Understand the recruiting SLA’s and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage.