Junior Customer Success Manager

We’re supporting a leading international technology business with the appointment of a Customer Success Associate to join its growing UK team.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

This is an excellent opportunity for an early-career Customer Success professional to take ownership of customer success initiatives, improve the client journey and work closely with teams across the wider business.

The Role

You will play a key role in developing and delivering the organisation’s customer success approach, with responsibility for:

• Supporting the delivery of the customer success roadmap and taking ownership of operational implementation.
• Developing tools, processes and frameworks to improve customer onboarding, support and feedback.
• Establishing relevant KPIs, objectives and reporting to drive customer satisfaction and retention.
• Identifying opportunities to improve the customer experience and share successful approaches across markets.
• Leading or contributing to projects designed to optimise different stages of the customer journey.
• Working closely with Sales, Marketing, Operations and Technical teams to identify opportunities for account growth and development.

About You

We’re looking for someone with:

• 1–2 years’ relevant professional experience.
• Experience with customer success strategy, processes or implementation, ideally within a SaaS or technology environment.
• Strong project management and coordination skills.
• Excellent stakeholder management and the ability to work effectively across teams and cultures.
• Strong analytical and strategic thinking skills.
• A proactive, commercially minded and results-focused approach.
• The flexibility to thrive in a fast-growing and changing environment.
• Excellent written and verbal English communication skills.
• Fluency in another European language would be advantageous.
• A Bachelor’s degree in Business, Management or a related discipline.

Candidates with a background in fintech or financial services client services who are looking to transition into a Customer Success or Account Management career are also encouraged to apply. We’re particularly interested in people who have strong client-facing, relationship management and stakeholder skills and are keen to move into a broader customer-focused role. xwzovoh

Why Consider It?

• You’ll be joining an international, technology-led organisation where you’ll have the opportunity to work across markets, take ownership of meaningful projects and develop your career within a growing Customer Success function.