Application Support Manager

Job Description

hackajob is collaborating with System C to connect them with exceptional professionals for this role.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Description

At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic’s market-leading social care and case management software.

The role

As Application Support Manager, you will have overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.

What you will be doing

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• Leading and line managing an Application Support team, including performance reviews and wellbeing support

Triaging incoming tickets and assigning work appropriately

Managing team workload to ensure effective use of time and skills

Owning customer escalations and high-priority issues

Working closely with Application Support Engineers to resolve complex problems

Analysing support demand to identify recurring or high-volume issues

Supporting smooth handover from implementation into live support

Maintaining ownership of customer calls and tickets in JIRA

What you will bring

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• Proven experience leading an application or software support team

Strong prioritisation and decision-making skills in live support environments

In-depth knowledge of the Liquidlogic product set

Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues

Confidence managing customer escalations and complex stakeholder relationships

Clear, professional written and verbal communication skills

Why join System C

You will be part of a purpose-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. xwzovoh

Apply today to lead a team that supports technology making a real difference to people’s lives.