Senior Customer Services Advisor

<p><strong>Job Title: </strong> Senior Customer Services Advisor<br><strong>Hours: </strong>37.5 hours per week<br><strong>Contract: </strong> Permanent<br><strong>Salary: </strong> £38,022 per annum<br><strong>Area of operation: </strong>Resident Services<br><strong>Responsible to: </strong>Assistant Director of Customer Services<br><strong>Pension entitlement: </strong>Company Stakeholder Scheme<br><strong>Annual leave entitlement: </strong> 30 days per annum<br><strong>Place of work: </strong>Based at English Rural s Surrey office in Lower Eashing, GU7 </p> <p><strong>About English Rural: </strong> </p> <p>English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. </p> <p><strong>About the role: </strong> </p> <p>Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. </p> <p>As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. </p> <p>In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. </p> <p><strong>About you: </strong> </p> <p>Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. </p> <p>As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. </p> <p>We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents lives. If this sounds like you, we would love to hear from you! </p> <p><strong>Closing date for applications: </strong>12pm on Friday 5th June 2026<br><strong>Interviews: </strong>Thursday 11th June (in Lower Eashing) </p> <p><strong>Interested? </strong> </p> <p><strong>If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. </strong> </p> <p><strong>Please advise </strong> if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. </p> <p>English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. </p> <p>No agencies please. </p>