Resident Services Associate - Manchester

Job Reference: JJ ManRSALocation: Manchester, Greater Manchester, United KingdomType of Contract: PermanentSalary: £ to £ per year<p><strong>Resident Services Associate – Chapel Wharf, Dandara Living (Part-Time) </strong> </p><p>At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. </p><p>Dandara Living is looking for a Resident Services Associate to join the team at Chapel Wharf in Manchester. This is a part-time, weekend-based opportunity supporting our vibrant residential community at one of our flagship city-centre developments. </p><p>Chapel Wharf is a large-scale Build to Rent development in Manchester, offering modern, high-spec apartments and thoughtfully designed communal spaces. With a strong focus on community living, resident wellbeing and service excellence, the development benefits from on-site management, shared amenity spaces, and regular resident engagement activities — all designed to create a welcoming and connected environment. </p><p>As part of our Resident Services Team, you will be one of the first points of contact for residents and their guests. You’ll play a key role in delivering an exceptional customer experience, supporting leasing activity, maintaining safety standards, and ensuring the building runs smoothly day to day. </p><p>If you're looking to build your experience in Build to Rent or residential property, this is a fantastic opportunity to join a supportive and established team in a thriving Manchester location. </p><p><strong>Working Pattern </strong> </p><ul> <li>18 hours per week </li> <li>Saturday & Sunday – 8am to 6pm (with 1 hour unpaid lunch each day) </li> </ul><p><strong>What you will do: </strong> </p><ul> <li>Provide a first-class customer experience to residents and guests, acting as one of the key on-site contacts. </li> <li>Handle resident enquiries, feedback and requests, ensuring timely and professional responses. </li> <li>Manage incoming and outgoing parcels and post. </li> <li>Coordinate and manage bookings for resident amenity spaces, ensuring areas remain tidy and presentable. </li> <li>Conduct apartment viewings and support prospective resident enquiries. </li> <li>Complete move-in appointments, inventories, meter readings and key management. </li> <li>Assist with tenancy inspections, mid-term and move-out processes. </li> <li>Log maintenance issues and liaise with the FM team to ensure prompt resolution. </li> <li>Carry out security walks and building inspections as required. </li> <li>Support resident communications, events and community initiatives. </li> <li>Maintain accurate records including parking management and contractor logs. </li> <li>Ensure compliance with health and safety procedures, including routine checks of communal areas. </li> </ul><p><strong>What you will have: </strong> </p><ul> <li>Experience in customer service, hospitality, residential lettings or property management. </li> <li>Strong IT skills, including Microsoft Word, Excel and Outlook, and confidence using databases or booking systems. </li> <li>A proactive, positive and professional approach. </li> <li>The ability to remain calm and confident in challenging situations. </li> <li>ARLA, IRPM or COSHH qualifications are desirable, but full training will be provided. </li> </ul> <p><strong>What we will offer you: </strong> </p> <ul> <li>33 days holiday (pro rata) + option to purchase up to 5 extra days </li> <li>Employee Assistance Programme (EAP) </li> <li>Health Hero digital doctor – 24-hour virtual medical support </li> <li>Health Assured Wisdom App </li> <li>My Benefits discount platform – access to hundreds of discounts </li> <li>Cycle-to-work scheme </li> <li>Employer matched pension scheme up to 5% </li> <li>Life assurance x3 (with the option to extend to x4) </li> <li>Competitive parental leave </li> <li>Quarterly recognition awards </li> </ul><p><strong>Important note: </strong><br />No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP </p>