Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site. *Driving license is required * The Role The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout. Key Responsibilities <ul><li>Manage the full patient journey from consultation through to surgery </li><li>Update and maintain patient records using internal systems </li><li>Support patient conversion against KPI targets </li><li>Act as the main point of contact for patient queries (phone, email, face-to-face) </li><li>Coordinate clinic flow, including waiting times and front-of-house service </li><li>Support general administration, including file management and payments </li><li>Carry out post-operative patient calls </li><li>Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties </li><li>Act as out-of-hours contact on a rota basis and support occasional inter-site travel </li> </ul> The Person <ul><li>Previous experience in a customer-facing office, clinic, or healthcare environment </li><li>Strong telephone manner and confident communicator </li><li>Highly organised with strong attention to detail </li><li>Comfortable working in a fast-paced, target-driven environment </li><li>Strong IT skills, including Microsoft Office (Excel) </li><li>Flexible approach to working hours, including occasional late finishes </li><li>Team player with a proactive and responsible attitude </li> </ul> The Package <ul><li>Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime) </li><li>Offering a starting salary of £26,000pa </li><li>25 days holiday + bank holidays </li><li>Private medical insurance </li><li>Workplace pension scheme </li><li>Free eye tests </li><li>Uniform provided </li> </ul>If this sounds like something of interest, apply now or get in touch for further details!

Patient Coordinator

Patient Pathway Coordinator - High-Volume Call Centre