Customer Order Fulfillment Team Manager (SC Order Execution) Why Apply? <ul> <li>Strong, close knit, experienced team which is supportive with strong team spirit. </li> <li>Highly successful global technology business, which is scaling at pace. </li> <li>Organization which rewards employees who go above and beyond, as well as offering opportunities for internal advancement. They actively want you to grow a long-term, rewarding career. </li> <li>Wonderful company culture, driven, open and people orientated. </li> <li>Dynamic, fast paced environment, with real ownership of your team. </li> </ul> About the Role: As a Customer Order Fulfillment Team Manager, you will be responsible for leading and optimizing the end-to-end customer order fulfillment process. You will manage a team of order fulfillment professionals, driving operational excellence, ensuring timely and accurate order delivery, and fostering strong customer relationships. This is a leadership role that requires a strategic mindset, strong management skills, and a passion for process improvement. Role Responsibilities: Team Leadership & Management: <ul> <li>Lead, mentor, and develop a high-performing team of order fulfillment specialists. </li> <li>Manage team performance, set goals, provide regular feedback, and conduct performance reviews. </li> <li>Foster a collaborative and results-oriented team environment. </li> <li>Recruit, train, and onboard new team members. </li> </ul> Order Fulfillment Process Oversight: <ul> <li>Oversee the entire order fulfillment process, from order receipt to delivery and invoicing, ensuring efficiency and accuracy. </li> <li>Develop and implement standard operating procedures (SOPs) for order fulfillment activities. </li> <li>Identify and resolve complex order-related issues, escalating as necessary. </li> <li>Ensure compliance with all relevant regulations and company policies. </li> </ul> Process Improvement & Optimization: <ul> <li>Analyze order fulfillment processes, identify areas for improvement, and implement solutions to enhance efficiency and accuracy. </li> <li>Lead and participate in process improvement initiatives, leveraging data and analytics. </li> <li>Utilize data and analytics to monitor trends and make data-driven decisions. </li> </ul> Performance Management & Reporting: <ul> <li>Establish and monitor key performance indicators (KPIs) for order fulfillment. </li> <li>Track and report on order fulfillment performance, providing insights and recommendations to improve results. </li> <li>Prepare and present reports to senior management, highlighting achievements and areas for improvement. </li> </ul> Cross-Functional Collaboration: <ul> <li>Collaborate effectively with Sales, Manufacturing, Engineering, Logistics, Finance, and other departments to ensure seamless order fulfillment. </li> <li>Build and maintain strong relationships with key stakeholders. </li> <li>Participate in cross-functional projects and initiatives. </li> </ul> Customer Relationship Management: <ul> <li>Address and resolve escalated customer issues related to order fulfillment, ensuring customer satisfaction. </li> <li>Proactively communicate with customers regarding order status and any potential delays. </li> </ul> Your Experience & Qualifications: <ul> <li>Bachelor's degree in a related field (e.g., Business Administration, Supply Chain Management) or equivalent experience. </li> <li>8+ years of experience in order fulfillment, supply chain, or a related field, with at least 3 years in a leadership or management role. </li> <li>Strong working knowledge of MRP/ERP systems, Kinaxis, Oracle and planning standards; </li> <li>Advanced Excel skills with the ability to analyze large, complex datasets; strong PowerPoint skills for executive-ready communication. </li> <li>Knowledge of international trade and export/import regulations. </li> <li>Project management experience. </li> <li>This role supports the US market and operates on a 2pm to 10pm schedule and is a Hybrid role. </li> </ul> What We Offer: <ul> <li>Competitive salary and benefits package including a 10% shift allowance is provided as part of the overall package. </li> <li>Opportunity to lead and shape the future of order fulfillment at a global technology leader. </li> <li>A collaborative and supportive work environment. </li> <li>Opportunities for professional development and growth. </li> </ul> Skills: Strong team management experience Experience of SC order execution ideally global Strong customer stakeholder experience WHJS1_NI

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Order Fulfillment Team Manager (SC Order Execution)

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