Credit Control Assistant

<p><strong>Credit Control Assistant </strong><br><strong>Location: </strong> Central Bristol<br><strong>Pay rate: </strong> £13.49 per hour<br><strong>Duration: </strong> Temporary Ongoing<br><strong>Hours: </strong> Monday–Friday, 8:00am–6:00pm (shift-based)<br><strong>Start Date: </strong> ASAP<br>A dynamic and progressive organisation is seeking a Credit Control Assistant to join its Central Operations Support Hub. This role is key in managing rent arrears, improving income performance, and delivering a professional and empathetic service to residents and guarantors.<br>Working closely with Property Teams, Finance, and Central Operations, you will support proactive arrears management, customer engagement, and accurate data recording to aid decision-making.<br><strong>Key Responsibilities </strong><br><ul><li>Contact residents and guarantors via phone, SMS, and email, handling inbound and outbound queries. </li><li>Manage arrears conversations with empathy, clarity, and professionalism. </li><li>Proactively chase overdue payments in line with policy and priorities. </li><li>Signpost customers to appropriate support where needed. </li><li>Maintain accurate case notes, system updates, and arrears tracking. </li><li>Record interaction outcomes, including arrears position before and after contact. </li><li>Identify and resolve missing or incomplete payment information. </li><li>Prioritise workload using arrears ageing (30/60/90+ days). </li><li>Arrange and manage follow-ups for agreed payment commitments. </li><li>Escalate cases where appropriate. </li><li>Ensure data accuracy across all systems and trackers. </li><li>Work collaboratively with internal teams to resolve arrears cases efficiently. </li> </ul><br><strong>Essential Skills and Experience: </strong><br><ul><li>Strong communication and listening skills. </li><li>Experience in outbound and inbound customer contact. </li><li>High level of accuracy and attention to detail. </li><li>Background in customer service, finance, or credit control. </li> </ul><br><strong>Desirable </strong><br><ul><li>Experience using Salesforce and SharePoint </li><li>Strong Microsoft Office skills (Excel, Outlook, Word). </li> </ul><br><strong>Additional Information </strong><br><ul><li>Office-based role at Bristol Head Office. </li><li>Shift-based working between 8:00am and 6:00pm, Monday to Friday. </li><li>Full training provided </li><li>Modern working environment </li> </ul><br>This is a great opportunity for someone confident in communication, detail-focused, and comfortable working with queries of a financial nature. </p>