<h2>Job Description</h2> Lead Generation Team ManagerWorking Monday to Friday 37.5£32,926 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!We are currently recruiting a for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include:<ul><li>Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.</li><li>Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.</li><li>Support and identify opportunities to improve revenue and customer experience.</li><li>Responsible for sales pipeline prospecting </li><li>Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.</li><li>The role will be a mixture of coaching, advisory, co-ordinating and delivering.</li><li>To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.</li><li>KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.</li></ul> About You:<ul><li>You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.</li><li>Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness</li><li>A customer centric approach to business in all dealing with customers, peers, staff and suppliers</li><li>Ability to proactively give feedback and act on feedback given – Champions a coaching culture</li><li>Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc</li><li>Excellent communication, influencing and negotiation skills, both written and verbal</li><li>Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment</li><li>Role model Brakes values at all times</li><li>An ability to build and maintain good working relationships at all levels</li><li>Leads, inspires and promotes confidence within a Team</li><li>Exceptional customer handling skills and experience with strong problem solving capabilities</li></ul>Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external. <ul><li>A competitive salary</li><li>Huge discount on all sorts of lovely food and award-winning products</li><li>Generous holiday allowance, with option to purchase more</li><li>Recognition awards and Incentives</li><li>Pension</li><li>Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility</li><li>And much more….</li></ul>There’s a lot on offer, so what are you waiting for?

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Job description