<img src="https://teleperformance.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=8800884&hashed=-388202754" alt="UK job adverts Image 11-21-2025" /> Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us?<ul style="margin-top: 0cm;"><li>Up to £27,976.00 annual salary (monthly pay)</li><li>HYBRID working options - save on commuting costs with only 2 day’s in the office each week. </li><li>We invest in training and give you all the tools you need to succeed</li><li>Work with experienced, supportive colleagues in a fast paced environment where all ideas matter</li><li>We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated</li></ul> Watch this video to see what its like to work for TP in Newtownards!<a aria-label="Link Facebook" href="https://www.facebook.com/reel/1242037790919950" target="_blank" title="https://www.facebook.com/reel/1242037790919950" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" rel="noopener">Facebook</a> Details<ul><li>Start date: TBC</li><li>Location: Natwest, Newtownards </li><li>Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00</li><li>Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history</li></ul> Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! <ul><li>Perks at Work – Savings Discounts / Free Online Classes</li><li>Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness – up to £10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards – For the best of the best</li><li>Refer-A-Friend earns up to £1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress – Here to support TP journey </li></ul> Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor <ul><li style="margin: 0cm 0cm .0001pt 90.0pt;">We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience </li></ul> What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: <ul><li style="margin: 0cm 0cm .0001pt 90.0pt;">Supporting the bank’s way of working to help as many customers as possible </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">Ensuring each customer interaction leaves the customer satisfied that their needs have been met. </li></ul> The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: <ul><li style="margin: 0cm 0cm .0001pt 90.0pt;">Excellent communication skills, both verbal and written </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">A background of working within a regulatory environment </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">Good technology skills with the ability to use Microsoft Office </li><li style="margin: 0cm 0cm .0001pt 90.0pt;">A customer focused attitude</li></ul> Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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