T
Posted 3 days ago
British Sign Language (BSL) Interpreter - Work from home
Teleperformance
📍 Bristol Area
💷 £43.96/hourClient OperationsRemoteFull-time
Job description
<p style="margin: 0px;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;"><img src="https://teleperformance.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=8800884&hashed=-388202754" alt="UK job adverts Image 11-21-2025" /></span></u></p><ul><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;">Role<strong>:</strong></span></u><strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;"> British Sign Language (BSL) Interpreters required!</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Start date<strong>:</strong></span></u> <strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: #333333;">May/June 2026</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Location<strong>:</strong></span></u><strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: #333333;"> Work from home</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Salary<strong>:</strong></span></u> <strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: #333333;">£43.96 P/H (40 hours </span><span style="font-size: 12pt; font-family: Verdana, sans-serif;">@£91,436</span><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: #333333;">, 20 hours @£45,718)</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Bonus:</span></u> <strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;">Bonus up to 10% PA</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Shifts<strong>:</strong></span></u> <strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: #333333;">40 hour and 20 hour permanent contracts available</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Operational hours<strong>:</strong></span></u> <strong><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;">8am - 8pm Monday to Sunday</span></strong></li><li style="margin-left: 18.0pt;"><u><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;">Qualifications required<strong>:</strong></span></u></li><li style="margin-left: 18.0pt;"><strong><em><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;">Level 6 NVQ Certificate in British Sign Language</span></em></strong></li><li style="margin-left: 18.0pt;"><strong><em><span style="font-size: 12.0pt; font-family: 'Verdana',sans-serif;">Level 6 NVQ Diploma in Sign Language Interpreting</span></em></strong></li></ul><p style="margin: 0px;"><span style="font-size: 8pt; font-family: Verdana, sans-serif;"> </span></p><p style="margin: 0px;"><span style="text-decoration: underline;"><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Role Overview</span></strong></span></span></p><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;">We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.</span></p><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.</span></p><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;"> </span></p><p style="margin-left: 18.0pt;"><span style="font-size: 10pt;"><strong><u><span style="font-family: 'Verdana',sans-serif;">Essential Duties and Responsibilities include the following:</span></u></strong></span></p><ul style="margin-top: 0cm;"><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Provide effective Video Remote Interpreting</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Support and model the company's mission and values</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Demonstrate the ability to adapt quickly to new and changing technologies</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Multitask between interpreting effectively and utilizing calls</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Participate in company sponsored training for Professional Development</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Exhibit the ability to meet performance expectations with minimal supervision</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Possess the ability to work effectively in a fast paced, dynamic environment</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Demonstrate strong interpersonal skills in all settings</span></li></ul><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;"> </span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u><span style="font-family: 'Verdana',sans-serif;">Minimum Qualification Requirements:</span></u></strong></span></p><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;"> </span></p><ul><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Level 6 NVQ Certificate in British Sign Language</span></li></ul><ul style="margin-top: 0cm;"><li><span style="font-size: 10pt;"><span style="font-family: Verdana, sans-serif;">Level 6 NVQ Diploma in Sign Language Interpreting</span></span></li><li><span style="font-size: 10pt;"><span style="font-family: Verdana, sans-serif;">Technical knowledge for interpreting IT/Customer Support calls</span></span></li><li><span style="font-size: 10pt;"><span style="font-family: 'Verdana',sans-serif;">Able to provide accurate interpreta</span><span style="font-family: 'Verdana',sans-serif;">tion</span></span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Good understanding of Deaf culture</span></li></ul><ul><li><span style="font-size: 10pt;"><span style="font-family: 'Verdana',sans-serif;">Three to five years’ experience in interpreting (</span><span style="font-family: Made, serif; color: black;">working experience in a professional BSL interpretation support role</span><span style="font-family: 'Verdana',sans-serif;">)</span></span></li></ul><p style="margin: 0px;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt;"><strong><u><span style="font-family: 'Verdana',sans-serif;">ESSENTIAL COMPETENCIES</span></u></strong></span></p><ul><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Empathy and Understanding</span></strong><span style="font-family: 'Verdana',sans-serif;">: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions </span></span></li></ul><ul><li><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Clarity and Professionalism</span></strong><span style="font-family: 'Verdana',sans-serif;">: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. </span></span></li><li><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Consistency and Reliability</span></strong><span style="font-family: 'Verdana',sans-serif;">: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. </span></span></li><li><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Listening Skills</span></strong><span style="font-family: 'Verdana',sans-serif;">: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. </span></span></li><li><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Organisational skills:</span></strong><span style="font-family: 'Verdana',sans-serif;">You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities</span></span></li><li><span style="font-size: 10pt;"><strong><span style="font-family: 'Verdana',sans-serif;">Follow-Up and Resolution</span></strong><span style="font-family: 'Verdana',sans-serif;">: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.</span></span></li></ul><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt;"><strong><u><span style="font-family: 'Verdana',sans-serif;">What you get from us:</span></u></strong></span></p><ul><li style="margin-bottom: .0001pt;"><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Perks at Work – Savings Discounts / Free Online Classes</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Critical Illness – up to £10,000</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Cycle to Work Scheme</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Eyecare support voucher</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Holiday Purchase Scheme</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Length of Service Awards</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Workplace Pension</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Monthly Inspire Awards – For the best of the best</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Refer-A-Friend earns up to £1,200 for you</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Monthly Wellbeing Webinars</span></li><li><span style="font-family: Verdana, sans-serif; font-size: 10pt;">Dedicated Employee Experience Progress – Here to support TP journey </span></li></ul><p style="margin-bottom: .0001pt;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><u>The other important stuff:</u></strong></span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: verdana, geneva;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: verdana, geneva;">The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).</span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: verdana, geneva;">If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:</span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: verdana, geneva;"> </span></p><ul><li><span style="font-size: 10pt; font-family: verdana, geneva;">Identity check</span></li><li><span style="font-size: 10pt; font-family: verdana, geneva;">Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</span></li><li><span style="font-size: 10pt; font-family: verdana, geneva;">Basic Criminal Records Check</span></li><li><span style="font-size: 10pt; font-family: verdana, geneva;">Employment/Academic History Check - for a period three years leading up to your application. </span></li><li><span style="font-size: 10pt; font-family: verdana, geneva;">We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><u>Disclaimer </u></strong><u>Please be vigilant against job scams. Teleperformance will <strong>never</strong> contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.</u></span></p><p style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: verdana, geneva;" data-ccp-props="{}"> </span></p><p style="margin: 0px;"><span style="color: #ffffff;">#Priority</span></p><p style="margin: 0px;"> </p><br /><br />
Benefits
Remote, Flexible hours, Training