006 - Customer Service Representative - Virgin Money (CYBG)

<p style="margin: 0px;"> </p><p style="margin-bottom: .0001pt;"><strong><span style="font-size: 14.0pt;"><img src="https://teleperformance.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4712580&hashed=-552666295" alt="UK job adverts Image 8-18-2023" width="679" height="300" /></span></strong></p><p style="margin-bottom: .0001pt;"><strong><span style="font-size: 14.0pt;">Customer Expert</span></strong></p><p style="margin: 0cm; margin-bottom: .0001pt;"> </p><p style="margin: 0px;"><span style="font-size: 12pt;">At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 16px;">You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 1.0pt;"> </span></p><p style="margin: 0px;"><strong><span style="font-size: 12.0pt; color: #339966;">Start Date</span></strong><strong><span style="font-size: 12.0pt;">: 7 July 2026</span></strong></p><ul><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Salary</span></strong><span style="font-size: 12.0pt;">: £26,436.80 per annum</span></li><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Location</span></strong><span style="font-size: 12.0pt;">:Glasgow Cuprum Building, Argyle Street, Glasgow - <strong>THIS IS NOT A WORK FROM HOME ROLE</strong></span></li><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Shifts</span></strong><span style="font-size: 12.0pt;">: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.</span></li><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Training</span></strong><span style="font-size: 12.0pt;">: 3 weeks</span></li><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Contract</span></strong><span style="font-size: 12.0pt;">: Full Time Permanent (40 hours per week)</span></li><li style="margin-bottom: .0001pt;"><strong><span style="font-size: 12.0pt; color: #339966;">Background Checking</span></strong><span style="font-size: 12.0pt;">: </span></li><ul><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Right to Work in the UK</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Criminal Record Check</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Credit Check</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Any other associated checks</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">3 year employment history check</span></li></ul></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 12pt;"><strong>**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 12pt;"><strong>PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS.</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin-bottom: 13.5pt;"><span style="font-family: verdana, geneva; font-size: 12pt;"><strong><span style="color: #292929;">What you’ll be doing</span></strong></span></p><ul style="margin-top: 0cm;"><li style="color: #292929; margin-bottom: 13.5pt; margin-left: 0cm;"><span style="font-family: verdana, geneva; font-size: 12pt;">Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.</span></li></ul><ul><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Resolving any queries customers may have with their banking which can bring challenge and reward.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.</span></li></ul><p style="margin-bottom: 13.5pt;"><span style="font-family: verdana, geneva; font-size: 12pt;"><strong><span style="color: #292929;">We need you to have</span></strong></span></p><ul><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Great communication skills with a natural ability to engage and build rapport with lots of different personalities.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">A flexible and positive working approach to suit customer needs and business demands.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Genuine enthusiasm to work with your team to achieve collective goals in a timely way.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">A digital first mindset that will help us achieve companywide expectations and brand growth.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">A caring, positive attitude with a genuine desire to exceed our customers’ expectations.</span></li></ul><p style="margin: 0px;"><span style="font-size: 12pt;"><strong><u>Values we look for you to have: </u></strong></span></p><ul><li><span style="font-size: 12pt;"><strong><u>Process Excellence-</u></strong> Doing things well means something to you and you will always strive to improve on your work. </span></li><li><span style="font-size: 12pt;"><strong><u>Collaboration</u></strong><strong>- </strong>You enjoy working with others and you like working as a team player. </span></li><li><span style="font-size: 12pt;"><strong><u>Communication- </u></strong>You can speak and write clearly and in a confident manner.</span></li><li><span style="font-size: 12pt;"><strong><u>Emotional Intelligence</u></strong><strong>- </strong>You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.</span></li><li><span style="font-size: 12pt;"><strong><u>Open-Mindedness-</u></strong> You are able to be open to different ways of thinking and new ideas.</span></li><li><span style="font-size: 12pt;"><strong><u>Critical Thinking- </u></strong>You are able to think logically when making decisions.</span></li><li><span style="font-size: 12pt;"><strong><u>Solution Orientation- </u></strong>Having a forward thinking mindset focused on resolving challenges.</span></li><li><span style="font-size: 12pt;"><strong><u>Entrepreneurship- </u></strong>Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.</span></li></ul><p style="margin-bottom: 13.5pt;"><span style="font-family: verdana, geneva; font-size: 12pt;"><strong><span style="color: #292929;">We’d love you to have … </span></strong></span></p><ul><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Working knowledge of Microsoft Office applications </span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Some financial services experience.</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Knowledge of banking products</span></li><li style="color: #292929; margin-bottom: 9.0pt;"><span style="font-family: verdana, geneva; font-size: 12pt;">Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.</span></li></ul><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt;"><strong>Our Benefits</strong></span></p><ul><li><span style="font-size: 12.0pt;">On-line recruitment process, with potential job offer within 24 hours </span></li><li><span style="font-size: 12.0pt;">Refer & Earn Scheme</span></li><li><span style="font-size: 12.0pt;">28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary</span></li><li><span style="font-size: 12.0pt;">Length of Service and monthly recognition awards</span></li><li><span style="font-size: 12.0pt;">Opportunities for career development and progression</span></li><li><span style="font-size: 12.0pt;">Employee welfare support with free access to our Mental Health Employee Assistance programme</span></li><li><span style="font-size: 12.0pt;">Pension Scheme</span></li></ul><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt;"><strong>Something Extra</strong></span></p><ul><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Discounted holidays, flights and hotels</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 12.0pt;">Discounted utility bills</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">Cineworld tickets - Up to 55% off</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">Virgin Trains - 20% off</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">Virgin Experience Days – 20% off</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">25% off O2 and 20% of EE Mobile Contracts</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">Sony – 20% off Mobile Phones</span></li><li style="color: #333333;"><span style="font-size: 12.0pt;">Ray-Ban – 20% off</span></li></ul><p style="margin: 0px;"><span style="font-size: 12.0pt;"><span data-teams="true"><strong>Disclaimer </strong>Please be vigilant against job scams. Teleperformance will <strong>never</strong> contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.</span></span></p><br /><br />