Catering Duty Manager

<p><strong>Job Description:</strong></p> <p>Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.</li> <li>Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.</li> <li>Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.</li> <li>Ensure all catering areas are well-stocked before matches and events to maximise sales.</li> <li>Minimise stock wastage through effective ordering and allocation.</li> <li>Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.</li> <li>Coordinate setup for the next event/match, keeping costs low.</li> <li>Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.</li> <li>Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.</li> <li>Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.</li> <li>Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.</li> <li>As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.</li> </ul> <p><strong>Personal Specification:</strong></p> <ul> <li>Proven experience in successfully leading, managing, and motivating teams.</li> <li>Flexibility is key be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.</li> <li>Punctuality and impeccable personal presentation are essential.</li> <li>Passionate about delivering outstanding customer service and creating memorable experiences.</li> <li>Mindful of cost control measures and resource optimisation.</li> <li>Strong awareness of Health and Safety practices.</li> <li>Excellent communication skills to foster positive relationships with colleagues and customers.</li> <li>Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.</li> </ul> <p>Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!</p> <strong>Hours of Work:</strong><strong><br /> </strong>40 hours per week <br /> <br /><img src="https://www.jobg8.com/Tracking.aspx?fqxmoXhhW9wZ%2bhw2zMGjaQy" width="0" height="0" />