Treatment Coordinator and Front of House Lead (with Ad-Hoc Dental Nursing)

<p><strong>About Us</strong></p><p>At Oakfield Dental we pride ourselves on delivering exceptional dental care in a modern, welcoming, and patient-focused environment. We offer a wide range of treatments, from general and routine family dentistry to advanced specialist care.</p><p><br><br>Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.<br></p><p>We are looking for a dynamic, empathetic, and highly organized individual to take on a key leadership position within our practice as our Treatment Coordinator & Front-of-House Lead. This is a prominent front-facing role with a secondary requirement to provide dental nursing cover only as and when necessary.</p><p><br></p><p><strong>The Role</strong></p><p>This is a varied, fast-paced role where your primary focus will be leading our front-of-house operations and driving our routine patient journeys.</p><p><br></p><p>Working collaboratively alongside our existing Senior Treatment Coordinator (who manages our advanced specialist treatments), you will take ownership of routine, restorative, and general care consultations. While this is primarily a front-of-house and coordination role, you will also utilize your clinical background to step into the surgery to provide dental nursing cover during staff holidays, sickness, or peak times.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>As Treatment Coordinator (Routine Care):</strong></p><ul><li>Work alongside our Specialist TCO to ensure all patients receive a seamless, world-class experience.</li><li>Hold consultations with patients requiring routine, restorative, or general dental work (e.g., crowns, bridges, fillings, whitening) to discuss their plans, options, and costs.</li><li>Discuss and arrange patient finance options and track routine treatment uptake.</li></ul><p><br></p><p><strong>As Front-of-House Lead:</strong></p><ul><li>Take a leading role on the reception desk, ensuring a warm, premium welcome for all patients.</li><li>Oversee the appointment book, maximize scheduling efficiency, and handle patient enquiries via phone and email.</li><li>Lead by example to ensure seamless communication between the front desk and the clinical team.</li></ul><p><br></p><p><strong>As an Ad-Hoc Dental Nurse (Secondary Duty):</strong></p><ul><li>Provide high-quality chairside assistance and cross-infection control only as and when required to cover emergencies, sickness, or annual leave.</li></ul><p><br></p><p><strong>About You</strong></p><p>We are looking for a confident, articulate professional who thrives on front-of-house leadership and building patient relationships, but possesses the clinical qualifications to support the team in the surgery when needed.</p><p><br></p><p><strong>Essential Criteria:</strong></p><ul><li>Valid GDC Registration as a Dental Nurse (required for ad-hoc cover).</li><li>Strong leadership qualities with a warm, professional, and welcoming manner.</li><li>Previous experience in a dental reception, front-of-house, or TCO environment.</li><li>Strong IT skills (experience with dental software SOE/Exact).</li><li>Outstanding multitasking skills—comfortable leading the front desk with the flexibility to step into surgery when necessary.</li></ul><p><br></p><p><strong>What We Offer</strong></p><p>We believe in rewarding our team for their hard work and dedication. In return for your skills, we offer:</p><ul><li>Competitive Salary with a performance-related bonus structure.</li><li>GDC & Indemnity fees covered annually.</li><li>Comprehensive Training and mentorship from our experienced Specialist TCO.</li><li>Modern, fully digitalized working environment.</li><li>Company pension scheme and funded CPD opportunities.</li><li>Regular team social events. xwzovoh </li></ul><p><br></p><p><strong>How to Apply</strong></p><p>If you are a GDC-registered professional looking to transition into a front-of-house leadership and TCO career while keeping your clinical skills active, we want to hear from you! </p><p><br></p><p>To apply please submit your CV along with a brief cover letter.</p>