Technical Support Engineer

<p>Job Description</p><br>Please make sure you read the following details carefully before making any applications.<br><ul><li>Technical Support Engineer</li><li>Lancaster - 5 days a week on-site </li><li>£37,000</li></ul><p>Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support.</p><p>Main duties and responsibilities:</p><ul><li>Provide technical support and expert communication by email, phone and ticketing systems </li><li>Use advanced listening and de-escalation techniques to guide customers and colleagues</li><li>Lead investigations into complex, multi-system issues</li><li>Analyse patterns, identify root causes, and document findings clearly</li><li>Contribute to improving diagnostic processes and future troubleshooting approaches</li><li>Lead projects or workstreams that improve tools, processes, or customer experience</li><li>Support incident response by coordinating information and reviewing outcomes</li><li>Suggest and test improvements to workflows, communication, and support processes</li><li>Contribute to cross-departmental initiatives and share insights that support product or service development</li></ul><p>The following skills and experience will be beneficial for this role:</p><ul><li>Significant experience in technical support or a similar environment</li><li>Confidence investigating complex technical, multi-system, or network-related issues</li><li>Experience troubleshooting cellular and IT infrastructure issues</li><li>Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivity xwzovoh </li><li>Ability to lead projects and contribute to cross-departmental work</li><li>Clear written and verbal communication, especially in challenging situations</li></ul><p>Some of the benefits that come with this role:</p><ul><li>25 days annual leave plus bank holidays and an extra day off for your birthday</li><li>Company pension scheme</li><li>Enhanced sick pay</li><li>Enhanced maternity and paternity pay</li><li>Training and development opportunities, with clear pathways for progression</li><li>Discounts in selected local businesses</li></ul>