Support Engineer (Plumbing and Heating)

Support Engineer (Plumbing and Heating) Lisburn £40<br><br>The information below covers the role requirements, expected candidate experience, and accompanying qualifications.<br>- £45k Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer.<br><br>This role focuses on providing technical guidance and aftersales support for all products within their portfolio.<br><br>This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support.<br><br>Key responsibilities as a Support Engineer (Plumbing and Heating).<br><br>Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.<br><br>Co-ordination of field engineer activities and site visits.<br><br>Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.<br><br>Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.<br><br>Assist with factory visits, including supporting product overviews and training activities where required.<br><br>Occasionally attend customer sites as and when necessary.<br><br>What you will need to succeed as a Support Engineer (Plumbing and Heating).<br><br>Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.<br><br>Strong working knowledge of Microsoft Office (Excel, Word, Outlook).<br><br>Strong problem-solving and analytical skills.<br><br>Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.<br><br>Ability to work independently in the office or collaboratively with colleagues.<br><br>It would be great if you had; Familiarity with renewable energy technologies, including both ground and air source heat pumps.<br><br>Proficient in performing heat loss calculations using proprietary software and methods.<br><br>Full driving license for occasional site visits.<br><br>What we hope you will do next; Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. xwzovoh <br><br>By applying for this role, you accept the terms of processing, please find our privacy policy on our website.<br><br>As an experienced specialist senior engineering and manufacturing recruitment professional with 5 years' experience; I personally specialise within the recruitment of Facilities Engineers at all levels across NI.<br><br>If you are interested in this vacancy, or work within Maintenance engineering / manufacturing in Northern Ireland, then please apply with your CV to me for consideration<br>- (You can also find and connect with me on LinkedIn) Skills: HVAC Plumbing and Heating Renewables Installation Engineer Heating Engineer<br>TPBN1_NI