Spa Manager Live In Available

An award-winning boutique spa within a luxury hotel in Suffolk is seeking an experienced Spa Manager to lead its team and drive commercial success.<br><br>Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.<br>This is a hands-on leadership role, ideal for a dynamic individual with a passion for wellness, strong business acumen, and the ability to deliver exceptional guest experiences in a high-end, low-volume environment.<br>Operating with a no rush, no crowd philosophy, the spa offers a tranquil setting with multiple treatment rooms, relaxation areas, an outdoor vitality pool, and thermal facilities.<br>The Role You will take full responsibility for the day-to-day running of the spa, ensuring smooth operations, high service standards, and a consistently outstanding guest journey. Alongside leading and developing the team, you will play a key role in driving revenue through treatments, retail, and membership initiatives.<br>A hands-on approach is essential, with the ability to deliver both holistic and beauty treatments when required.<br>Key Responsibilities Oversee daily spa operations and guest experience<br>Lead, motivate, and develop therapists and front-of-house teams<br>Manage recruitment, rotas, training, and performance<br>Drive revenue through promotions, retail, and membership programmes<br>Manage stock control and budgets in line with financial targets<br>Maintain high standards of cleanliness, compliance, and service delivery<br>Build client loyalty and grow the customer base<br>Handle guest feedback professionally and proactively<br>The Candidate Proven experience in luxury spa, wellness, or hospitality management (minimum 5 years preferred)<br>Strong leadership and team development skills<br>Commercially aware with a track record of driving revenue<br>Hands-on therapist with experience in both: Holistic treatments (massage, facials, body therapies)<br>Beauty services (manicure, pedicure, waxing)<br><br>Excellent communication xwzovoh and customer service skills<br>Recognised Beauty Therapy qualification (Level 1 or 2 minimum)<br>Whats on Offer Share of tips<br>Discounted spa treatments and products<br>Dining discounts across the group<br>Preferential hotel stays<br>Access to leisure facilities<br>Employee Assistance Programme<br>28 days holiday (including bank holidays)<br>Company pension<br>Ongoing training and development<br>Additional Information Full-time, permanent position<br>Candidates must have the right to work in the UK<br>Must be able to commute or relocate prior to start<br>Apply below or send your CV directly to: lucy @baxendalemason.