Senior Tenancy Management Officer

<p>Job Description</p><br>Please read the following job description thoroughly to ensure you are the right fit for this role before applying.<br><p>Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team.</p><p>Location: Hesters Way Community Resource Centre, GL51 7SU</p><p>Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026)</p><p>Job Type: Full Time, Permanent</p><p>Hours: 37 hours per week</p><p>Close Date: Sunday 17 May 2026</p><p>Come and work for an award-winning organisation!</p><p>We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.</p><p>We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.</p><p>Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.</p><p>Senior Tenancy Management Officer – The Role:</p><p>As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most.</p><p>You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities.</p><p>Senior Tenancy Management Officer – Key Responsibilities:</p><p>- Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction</p><p>- Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits</p><p>- Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC</p><p>- Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change</p><p>- Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals</p><p>- Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities</p><p>- Mentor less experienced colleagues and lead on research and scoping for service improvements</p><p>- Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards</p><p>Senior Tenancy Management Officer – You:</p><p>- A proven track record of supporting operational delivery and holding others to account</p><p>- Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice</p><p>- Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills</p><p>- Valid driving licence with access to a vehicle</p><p>- An accredited housing management qualification and/or relevant experience in a housing management role is desirable</p><p>What we can do for you…</p><p>- An excellent pension scheme. xwzovoh You will be eligible to join the Local Government Pension Scheme (LGPS)</p><p>- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)</p><p>- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours</p><p>- A comprehensive programme of learning and development</p><p>- Two days (pro rata) paid time off for volunteering</p><p>- Enhanced maternity and paternity schemes</p><p>- Access to free counselling services</p><p>- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan</p><p>- A cycle to work scheme</p><p>- Low-cost town centre parking</p><p>- A commitment to employee wellbeing</p><p>To submit your application for this Senior Tenancy Management Officer opportunity, please click ‘Apply’ now!</p>