Senior IT Support Engineer

<p>Job Description</p><br>Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.<br><p>Senior IT Support Engineer | Bromsgrove | £40,000</p><p>Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team.</p><p>Job Description</p><p>As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work!</p><p>Responsibilities Include:</p><ul><li>Monitoring & dealing with issues raised in the logging system and directly through the phone.</li><li>Providing 2nd & 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.</li><li>Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.</li><li>Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.</li><li>Assist with data retrieval, backup management - either onsite or cloud based.</li><li>Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.</li></ul><p>Essential Skills:</p><ul><li>Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.</li><li>Knowledge with virtualization technologies such as VMware and Hyper-V.</li><li>Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.</li><li>Familiarity with troubleshooting and resolving issues linked to Microsoft 365.</li><li>Knowledge of Active Directory and user account management.</li><li>Familiarity with server administration demands such as user management, file shares and security.</li><li>Strong communication and interpersonal skills.</li></ul><p>In Return:</p><ul><li>Up to £40,000 salary</li><li>Flexible working (2 days from home)</li><li>Generous bonus incetives regarding certifications</li><li>Fully funded certifications</li><li>22 days holiday + BH</li></ul><p>Senior IT Support Engineer | Bromsgrove | £40,000</p><p>Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. xwzovoh </p><p>To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.</p>