Motorcycle Progressor / Customer Satisfaction Agent - Donington

Motorcycle Progressor / Customer Satisfaction Agent<br><br>Find out if this opportunity is a good fit by reading all of the information that follows below.<br>Salary: £27,262.95<br>Location: SuperBike Factory, Donington<br>Job Type: Permanent | Full Time<br>Join Europes Largest Used Motorcycle Retailer<br>At SuperBike Factory, were passionate about motorcycles and committed to delivering an outstanding customer experience.<br>With over 3,000 bikes in stock across six UK locations, we are Europes largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, weve continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.<br>Were now looking for a Motorcycle Progressor / Customer Satisfaction Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.<br>The Role<br>This is a varied and customer-focused role where youll help coordinate the final stages of the motorcycle preparation and handover process.<br>Working closely with our sales and workshop teams, youll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey.<br>Youll be a key part of creating a smooth, professional, and memorable collection experience for every rider.<br>What Youll Be Doing<br>Providing a warm, professional welcome to customers collecting their motorcycles<br>Ensuring motorcycles have completed workshop preparation and are ready for handover<br>Carrying out pre-collection quality inspections to identify and resolve any issues<br>Coordinating with workshop and sales departments to ensure customer expectations are met<br>Managing customer queries and resolving concerns promptly and professionally<br>Ensuring motorcycles are cleaned, presented, and showroom-ready<br>Maintaining accurate records, documentation, and vehicle status updates<br>Booking motorcycles into internal systems and updating CRM records<br>Supporting showroom presentation and stock management<br>Taking high-quality photographs of motorcycles for online listings<br>What Were Looking For<br>Essential Skills & Experience<br>English and Maths (Grade C/4 or above) or equivalent<br>Previous experience in a customer service or customer-facing role<br>Ability to work effectively in a fast-paced environment and manage multiple priorities<br>Strong organisational and communication skills<br>Confident using CRM systems and Microsoft Office<br>Professional, positive, and customer-focused approach<br>Desirable<br>Previous experience valeting vehicles or motorcycles<br>Interest in motorcycles or the motor trade industry<br>What Youll Get<br>Competitive salary<br>Netflix membership<br>Discounted gym membership<br>Group Life Assurance<br>Staff discount on bikes and accessories<br>Cycle to Work scheme<br>Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.<br>Enhanced maternity, paternity, and sick pay<br>Ongoing training and development opportunities<br>Why Join SuperBike Factory?<br>Were building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow.<br>Youll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.<br>Ready to Join the Team?<br>If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, wed love to hear from you.<br>Apply today and start your next chapter with SuperBike Factory.<br>Compliance Statement<br>Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. xwzovoh Employment credit searches will not affect your credit score.