IT Project Engineer

<p>Job Description</p><br>Apply fast, check the full description by scrolling below to find out the full requirements for this role.<br><p>Overview</p><p>We are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design.</p><p>You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering.</p><p>Key Responsibilities</p><ul><li>Work as part of the IT team to manage and resolve support tickets across customer environments</li><li>Provide remote support to customers from the office and attend site visits where required</li><li>Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined)</li><li>Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams</li><li>Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools</li><li>Work with and support solutions within the Acronis stack</li></ul><p>Project & Onboarding Responsibilities:</p><ul><li>Lead IT onboarding projects from discovery through to delivery</li><li>Conduct discovery calls and audits of customer infrastructure</li><li>Design and implement IT solutions based on customer requirements</li><li>Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations)</li><li>Manage project timelines, documentation, and customer communication</li><li>Attend customer sites to support installations and project delivery</li></ul><p>Internal & Strategic Responsibilities:</p><ul><li>Contribute to internal IT projects and continuous improvement initiatives</li><li>Support product selection, testing, and rollout of new services</li><li>Help shape and refine F One’s IT service offering</li></ul><p>Skills & Experience</p><ul><li>Minimum 3–5+ years’ experience in IT support, ideally within an MSP environment</li><li>Proven experience delivering IT projects or migrations</li><li>Strong understanding of Microsoft 365 and cloud technologies</li><li>Experience deploying security solutions such as endpoint protection, email security, backup, or RMM platforms</li><li>Ability to manage multiple workstreams across support and project delivery xwzovoh </li><li>Excellent communication and customer-facing skills</li><li>Comfortable working independently and taking ownership</li></ul><p>Additional Requirements</p><ul><li>Full UK driving licence</li><li>Willingness to travel to customer sites as part of the role</li></ul><p>What We’re Looking For</p><ul><li>A well-rounded engineer who is comfortable across both support and project work</li><li>Someone who can take ownership of customer onboarding and delivery</li><li>A proactive individual who can contribute to the growth and evolution of our IT services</li></ul><p>Package</p><ul><li>Competitive salary</li><li>Company vehicle</li><li>Ongoing training and development</li><li>Opportunity to play a key role in a growing MSP</li><li>Company and team-based incentives</li></ul>