Head of Supervision & Casework

Job title: Head of Supervision & Casework Location: Hybrid working Birmingham office 1 day per week Contract: Permanent Hours: Full-time (37 hours per week) Salary: £65,000 per annum, pro rata Grade: 14 The role: As Head of Supervision & Casework, you will lead a team of Senior Managers across departments in Operations, acting as the senior point of contact for the day-to-day running of our AML, Enforcement and Compliance functions.<br><br>Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.<br><br>You will play a critical role in the provision and oversight of all casework activity, including processes, investigation techniques, decision-making quality, industry engagement, and the performance, data, and delivery standards of the teams.<br><br>Our offer to you:<br>- Civil Service Pension, with 28.97% employer contribution<br>- 26 days holiday, rising to 29 days after two years service (pro rata)<br>- Holiday purchase scheme (option to buy up to five extra days annual leave)<br>- Flexible working & family-friendly policies<br>- Ergonomic, fully accessible office, very close to Birmingham New Street Station<br>- Open, collaborative and people-focused culture Key Responsibilities<br>- Lead the coordination of departmental activity and provide oversight across operations<br>- Line manage Senior Managers, supporting them to deliver against individual, team, and wider business objectives<br>- Bring together activity across our teams to ensure consistency, alignment, and effective use of resources<br>- Lead the implementation of departmental changes and oversee how resources are deployed across the function<br>- Review and improve ways of working to ensure the function remains effective in an evolving regulatory environment<br>- Contribute to the design and delivery of supervisory activity aimed at raising standards and investigating regulatory breaches<br>- Strengthen internal quality and consistency, as well as deliver an effective external supervisory approach<br>- Develop risk-based tools, such as supporting the continued development of our risk matrix and decision-making model, case evaluation and reporting<br>- Oversee projects and change activity, ensuring delivery to agreed timelines and budgets, with clear management of risks, issues, and resources<br>- Set the tone for ways of working across the function, acting as a role model and supporting a strong, values-led culture<br>- Chair key forums, providing technical input, contributing to governance processes, and representing Operations in various key groups Person Specification Essential:<br>- Proven track record of leading multi-disciplinary teams at a senior level, with direct management of senior managers and accountability for operational delivery and performance<br>- Demonstrable experience of leading and implementing strategic change, improving operational models, and driving continuous improvement in performance, quality, and outcomes<br>- Significant experience building effective relationships with senior internal and external stakeholders, including presenting to Boards or Executive teams and representing the organisation at a senior level<br>- Proven ability to oversee large-scale operational activity, including managing risk, prioritising competing demands, and ensuring delivery against performance, quality, and governance standards<br>- Strong experience of leading complex projects or programmes end-to-end, including managing resources, risks, and delivery within agreed timelines and budgets Your application: We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected.<br><br>We welcome all applications from candidates who meet the minimum requirements for the role.<br><br>The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application.<br><br>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.<br><br>Please see our candidate guidance for more information on appropriate and inappropriate use.<br><br>The selection process for this vacancy will comprise two stages: a remote (Teams) interview consisting of competency and technical questions.<br><br>To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.<br><br>The closing date for this role is midnight on 8th June 2026.<br><br>First Stage Interviews are expected to be held week commencing 23rd-26th June.<br><br>Successful first stage candidates may be invited to a second stage that will involve an assessment/ task and presentation at our offices in Birmingham.<br><br>Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship.<br><br>Incomplete applications will be discounted from shortlisting.<br><br>Please ensure your application is fully completed and submitted before logging out of your account.<br><br>About us The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom.<br><br>Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.<br><br>We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators.<br><br>We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.<br><br>Were proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR).<br><br>This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration. xwzovoh <br><br>Please apply if you want to be part of an organisation that is a force for good!