Customer Team Leader

Closing date: 18-05-2026 Customer Team Leader Location: Thorpe Road , Peterborough, PE3 6AP Pay: £14.48 per hour Contract: 24 hours per week regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.<br><br>The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.<br><br>Either, Friday after 6pm, any shift on Saturday, or Sunday.<br><br>We’re happy to discuss your availability further at interview.<br><br>30% colleague member discount in store<br>- see below for more benefits Apply easily from your mobile by completing our assessments<br>- no CV needed! You must be aged 18 to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store.<br><br>As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community.<br><br>Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.<br><br>Whatever the day brings, you'll play a key role in making life easier for our customers.<br><br>Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.<br><br>You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.<br><br>Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.<br><br>What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members.<br><br>And because we're owned by you, we can do right by you.<br><br>So, when you join us, you're not just taking a job, you're joining a movement.<br><br>We're an organisation that puts people and communities first, and we're powered by purpose.<br><br>We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life's big moments A place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve.<br><br>We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.<br><br>We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.<br><br>If you need any adjustments during the recruitment process, we’ll support you.<br><br>Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments.<br><br>It will take 15- 20 minutes to complete these tests. xwzovoh <br><br>We reserve the right to remove a vacancy before the scheduled closing date.