Customer Service Executive

The Company Our client is a Bristol-based educational technology software business specialising in examination software and course management systems.<br><br>If you want to know about the requirements for this role, read on for all the relevant information.<br><br>The organisation partners with universities, examining bodies, and regulatory organisations worldwide to support the delivery and management of assessments and courses.<br><br>The Role On behalf of our client, we are seeking a Customer Support Executive to join the customer support team.<br><br>In this role you will ensure clients gain maximum value from the software, acting as a key point of contact for queries and guidance.<br><br>There is also the opportunity to deliver both remote and face-to-face training to client users.<br><br>Responsibilities will include Liaise with clients on a day-to-day basis, answering queries and helping them get the most from the software.<br><br>Act as a main point of contact between clients and developers, feeding back requests for software enhancements.<br><br>Inform clients about new and existing features.<br><br>Build, nurture, and maintain strong relationships with clients.<br><br>Work collaboratively with colleagues to ensure high levels of client satisfaction.<br><br>Use technology confidently to support client needs and resolve issues.<br><br>Participate in and help deliver training sessions for clients, both remotely and in person.<br><br>The Person The successful candidate will be enthusiastic about helping customers improve their exams and courses by using the systems capabilities effectively.<br><br>2 years experience in a customer-facing role.<br><br>Confident using technology, with examples of improving processes or workflows.<br><br>A genuine interest in education and learning.<br><br>Good GCSEs (or verified equivalent) in Maths and English.<br><br>Enhanced pension contributions.<br><br>The Salary £28,000 £32,000 per annum (depending on experience).<br><br>The Hours 40 hours per week, 8:30?am 5:30?pm (with 1?hour lunch).<br><br>The Location Based in Bristol (office based role).<br><br>The Benefits Holiday allowance: 25 days annual leave public holidays.<br><br>Health coverage: Access to a company health plan. xwzovoh <br><br>Pension: Enhanced pension contributions.