Customer Operations Administrator

The Company Our client is a well-established organisation, supporting learners as they progress through their training journey.<br><br>Do not wait to apply after reading this description a high application volume is expected for this opportunity.<br><br>They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment.<br><br>Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.<br><br>The Role On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business.<br><br>Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records.<br><br>This is a varied role covering customer support, order processing, CRM data management, and marketing assistance.<br><br>You will play an important part in the smooth day-to-day operation of the training programmes.<br><br>Responsibilities Provide clear, accurate guidance to prospective and current students throughout their training journey.<br><br>Support student-related administration, maintaining up-to-date records and handling enquiries promptly.<br><br>Coordinate end-to-end order processing for partner schools and individual customers, ensuring accuracy and timely fulfilment.<br><br>Monitor and manage stock levels of course materials, including ordering, receipt, and regular checks.<br><br>Maintain accurate customer and sales data within the CRM system and support process improvements.<br><br>Contribute to marketing initiatives and competitor monitoring, sharing insights with the team.<br><br>Assist with basic analysis of customer data to inform business decisions.<br><br>Provide occasional reception cover and support events or promotional activities as needed The Person: The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer service.<br><br>You will be confident working independently, building rapport with a wide range of people, and managing multiple priorities in a busy environment.<br><br>5 GCSEs (or equivalent) at grade C or above, including Maths and English.<br><br>1 year of experience in a customer-facing role, preferably within education or training.<br><br>Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.<br><br>Strong verbal and written communication skills. xwzovoh <br><br>Ability to build rapport, work independently, and maintain a high level of accuracy.<br><br>The Salary: £26,000 The Location: North Somerset, Bristol, Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home) The Hours: Monday Friday 8.30am 4.30pm (37.5 hours per week) Benefits Hybrid working Casual dress Company pension Free on-site parking Company events Profit sharing