Customer Insight Analyst

<p>Job Description</p><br>Find out more about this role by reading the information below, then apply to be considered.<br><p>Customer Insight Analyst</p><p>Hybrid – 1-2 days per week</p><p>West Midlands based</p><p>Full-time</p><p>Up to £50,000 + up to 20% bonus</p><p>We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business.</p><p>The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here as much as technical ability.</p><p>What you'll be doing:</p><ul><li>Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunities</li><li>Building and maintaining dashboards that track performance across marketing channels and programmes</li><li>Developing segmentation models to support more targeted and personalised customer communications</li><li>Analysing customer retention and churn patterns to identify opportunities for intervention</li><li>Presenting insights clearly to stakeholders, including senior audiences</li><li>Supporting the development of new reporting solutions alongside existing BAU delivery</li><li>Contributing to a longer-term data science roadmap, including exposure to ML and predictive modelling</li></ul><p>What we're looking for:</p><ul><li>3–5 years' experience in a customer, marketing, or commercial analytics role</li><li>Strong SQL skills — essential</li><li>Power BI experience</li><li>Confident presenting data and communicating findings to non-technical stakeholders</li> xwzovoh <li>Python or R experience — desirable</li></ul><p>What's on offer:</p><ul><li>A varied role with genuine commercial impact across a large, diverse business</li><li>Exposure to a modern data stack and an evolving data science roadmap</li><li>A collaborative team environment with room to grow</li><li>Hybrid working — 1-2 days per week in Birmingham City Centre</li><li>Up to £50,000 salary + 20% bonus</li></ul><p>If you are interested in this opportunity and would like to hear more, please apply with an updated CV and contact information, or reach out directly to</p>