Customer Care Specialist

Job Description<br><p><strong>Contact Centre – Customer Support Advisor- 12 month Secondment</strong></p><br>Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.<br><p><strong>£</strong><strong>28,110</strong> <strong>plus Bonus £1200 Per Annum+ brilliant rewards and recognition scheme</strong></p><p><strong>Bicester - Fresh Direct</strong></p><p>This is a full-time role working 37.5hrs per week.  The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.</p><p><strong>This role is a 12 month Secondment</strong></p><p>At Fresh Direct we are self-confessed produce fanatics!  We have an incredible range of fresh and speciality produce from Britain and all over the world.  </p><p>Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.</p><p>As a <strong>Customer Support Advisor</strong>, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.</p><p>After successful completion of your probation there is a potential for this role to be Hybrid</p><p><strong>Key Activities & Responsibilities:</strong></p><ul><li>Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.</li><li>Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.</li><li>Develop and maintain department structure to understand impact of customer service function across the business</li><li>Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.</li><li>Have a detailed knowledge of allocated customers business, expectations and requirements.</li><li>Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.</li><li>Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.</li><li>Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.</li><li>Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails. xwzovoh </li><li>Communicate with internal departments to ensure processes run smoothly</li></ul><p><strong> Key Attributes:</strong></p><ul><li>Previous office/customer service environment required</li><li>Passion for excellent customer service</li><li>Excellent attention to detail</li><li>Confident problem solving and decision-making skills</li><li>Self-motivated with a desire to exceed set standards</li><li>PC Literate</li></ul><p><strong>What you'll get:</strong></p><ul><li>Huge discount on all sorts of lovely food and award-winning products</li><li>Generous holiday allowance</li><li>Recognition awards and Incentives</li><li>Pension</li><li>Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility</li><li>And much more….</li></ul><p> </p>