Complaints Handler

<p>A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.</p><p><br><br>Please make sure you read the following details carefully before making any applications.<br></p><p><strong>This role suits:</strong></p><p>• An experienced complaints or quality assurance specialist seeking full ownership and autonomy</p><p>• A senior claims professional looking to specialise and help build a function from the ground up</p><p>What you’ll be doing:</p><p>• Managing complaint investigations end-to-end</p><p>• Reviewing outcomes, customer journeys, and regulatory considerations</p><p>• Building and improving processes, templates, and workflows as the function develops</p><p>• Supporting operational teams with complaint handling best practice</p><p>• Identifying trends, root causes, and performance insights</p><p>• Working with internal stakeholders and external partners</p><p>• Maintaining accurate audit, compliance, and reporting standards</p><p><br></p><p><strong>What we’re looking for:</strong></p><p>• 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles</p><p>• Strong written communication and decision-making ability</p><p>• Comfortable working independently in a fast-paced environment</p><p>• Data-aware with an ability to interpret trends and performance metrics</p><p>• Organised, proactive, and customer-focused mindset</p><p>• Leadership, coaching, or mentoring exposure is a plus</p><p>• Experience in scaling or evolving operational environments is beneficial</p><p><br></p><p><strong>What’s on offer:</strong></p><p>• Competitive salary</p><p>• Performance-related bonus</p><p>• Benefits package including healthcare and pension</p><p>• 28 days annual leave</p><p>• Strong progression opportunities</p><p>• Exposure to a modern, technology-enabled claims environment</p><p>UK or Ireland work authorisation required. xwzovoh </p><p>For a confidential discussion, feel free to message directly.</p>